BrandChat's platform makes it easier to engage with your customers where they already are.
Improve your customer experience while reducing costs
• Reduce response time to resolve customer queries
• Increase customer satisfaction
Look beyond the traditional call centre
• Check on order statuses and account balances
• Handle billing and payment-related questions
What our clients say
Over the last year the team at BrandChat have worked together with my team. They have delivered multiple high quality projects for our multinational audience, while consistently adding functionality to their content management platform. This has enabled them to deliver higher levels of functionality in shorter timeframes, a crucial capability in our fast paced environment.
We had the pleasure of working with BrandChat during our WeChat integration and media launch. BrandChat held our hand at every corner ensuring we were comfortable with how their technology platform worked, trained our staff to ensure we were self sufficient, and was readily available 24/7.
Our initial experience with WeChat wasn’t the best - it was a distribution channel that was really “forced” on us, so to speak, when we were first introduced to it. But since working with BrandChat, and our introduction to the CMS, utilising WeChat has become an integral part of our social/distribution strategy. The team at BrandChat have always been keen to ensure that our WeChat experience has been top-notch.
There is a saying that goes: An idea is only as good as the execution. Nothing could be more true of the BrandChat team. Working with Tracy and Pete especially, is a study in collaboration, determination and work ethic. They are exceptional at all three and maintain a level of quality and service that one can only dream of in a supplier.